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How do you coach or give feedback to your team agent?

Admin

How do you coach or give feedback to your team agent?

“Call center agents aren’t likely to be motivated by a constant flow of negative feedback. If you must provide constructive criticism, start the coaching session by praising the employee. Giving praise first puts employees in a positive frame of mind so they are more open-minded about what you have to say.

How do you commend an agent?

Always Praise Your Agents’ Good Work Leaders must be a positive presence for agents, and face-to-face praise is part of that. It is unbeatable in terms of cost/benefit and helps employees feel their efforts are recognised. ‘Employee of the month’ is a good way to structure praise.

How do I give feedback after call?

Here are seven simple call center quality feedback examples to follow that will inspire and motivate your employees.

  1. Timing Is Everything.
  2. Be as Specific as Possible.
  3. Keep Your Negative Feedback Separate.
  4. Don’t Focus on Recognizing Results Only.
  5. Recognize How the Behavior Made a Positive Impact.

How can I give good feedback?

  1. Check Your Motives. Before giving feedback, remind yourself why you are doing it.
  2. Be Timely. The closer to the event you address the issue, the better.
  3. Make It Regular. Feedback is a process that requires constant attention.
  4. Prepare Your Comments.
  5. Be Specific.
  6. Criticize in Private.
  7. Use “I” Statements.
  8. Limit Your Focus.

How do you give feedback positively?

Ten Ways to Provide Quality Feedback

  1. Be positive.
  2. Focus on the behavior, not the person.
  3. Be specific.
  4. Be timely.
  5. Make sure you are clear on why you are delivering the feedback.
  6. Don’t use judgment as a means for feedback.
  7. Provide feedback from a neutral place.
  8. Make it a two-way conversation.

How do you write a feedback example?

Examples of reinforcing employee feedback

  1. “Something I really appreciate about you is….”
  2. “I think you did a great job when you…
  3. “I would love to see you do more of X as it relates to Y”
  4. “I really think you have a superpower around X”
  5. “One of the things I admire about you is…”

How do you give feedback quality?

How do I give feedback to my staff?

7 ways to give valuable and constructive feedback to employees

  1. Be problem-focused and specific. An important part of telling an employee what they could do better is to tell them why.
  2. Talk about the situation, not the individual.
  3. Give praise where it’s due.
  4. Be direct but informal.
  5. Be sincere.
  6. Listen.
  7. Make it timely.

What is a good feedback?

Effective Feedback is Specific, Timely, Meaningful, and Candid. With the right purpose in place, we need to think about the when and why of giving effective feedback. For psychologist Victor Lipman, this means your feedback needs to be: Specific: “Feedback should have a clear business focus,” says Lipman.